A little about me
I specialize in turning complexity into clarity—designing with intention and delivering with precision. With 15+ years immersed in user-centered design, I’ve learned that trust isn’t built on ideas alone—it’s earned through consistent, reliable execution. That’s what strengthens the bond between design teams and stakeholders.
My work lives at the intersection of creativity and strategy (slightly favoring financial services and tech). I bring together UX/UI, product development, and research to create solutions that not only meet user needs but also drive measurable business outcomes.
Current status:
Living in Austin, TX and working as a Digital Products Director at Accenture
Creative Approach
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Learn
Frame or reframe the problem by gaining a full understanding of the questions, scope, and overall context of the challenge.
Example Activities: Stakeholder & User Interviews, Current State Audits, Landscape Research, Inspiration Gathering, Vision Setting Workshops -
Define
Envision differentiating ideas using insights from discovery, determine technical possibilities and define key indicators for success.
Example Activities: Product Vision, Personas or Mindsets, User Journeys, Service Blueprints, Experience Concepts, Value & Effort Assessment -
Design
Determine the design direction, detail scope, understand the interactions across the whole product or service system, and mitigate potential risks.
Example Activities: Key User Flows, High-level Wireframes, Proof of Concept Prototype, Usability Tests, Content Models, Prioritized Backlog, Product Roadmap
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Build + Nurture
Working through the prioritized product backlog over the course of sprints in order to deliver fully functional experiences or or products.
Example Activities: Detailed designs, Content Matrix, functional annotations, Dev handoffs
Clients
Accenture
TIAA
Dell Computers
Morgan Stanley
Walmart
Citi
The Home Depot
Vail Resorts
Savannah College of Art and Design
Nike
Norfolk Southern
Warner Bros
Keurig Dr. Pepper
Capital One
USAA
Allstate
ExxonMobil
Circle K
Alex Kim, Managing Director Accenture
“Sarah did an amazing job driving a complex and large RFP response for…. This included navigating global resourcing, getting inputs from 3 different regions, driving our narrative, coordinating our pitch creative team, and ultimately delivering an amazing response and pitch deck. It's one of the strongest proposals I've seen and does a great job at capturing some of our most differentiated strengths as a Design capability.”
Bridget Wu, Designer at Accenture
“She certainly led by example by doing whatever was needed to get the work done and done well, demonstrating what a seasoned pro she is. I learned a ton about what it takes to lead a team and manage the clients that I will take with me to future projects.”
Chris Wooster, Previously Executive Creative Director